Frequently Asked Questions

All of our products are digital. That means you won’t receive a package in the mail. Here are download instructions:

  • Your download links are in your email. If you don’t see it, please check your spam folder.
  • Note that files are temporary (24 hours) and need to be downloaded as soon as possible after purchase.
  • After you open your email, download your purchase on a laptop or desktop computer. Some iPhones/iPads may not have the capability to download large files.
  • Video files are large and will need a few minutes to download. This is completely normal. Thank you for your patience.
  • If you have any problems, please contact us.

Please contact us and we will get back to you asap (typically under 24 hours). If your request is urgent, please put the word urgent in the subject of the email. 

We send special deals to KRB Insiders from time to time. Become a KRB Insider today and also receive access to Insider Resources for exclusive content. Just put your info in the box below!

We keep your information private and use several security measures to keep your information safe. We don’t share, sell, or trade your personally identifiable information. And we’ll keep doing our best to comply with laws to keep it that way. View the long version for more details.

Due to the digital nature of all purchases, we do not offer refunds.


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