Frequently Asked Questions
All of our products are digital. That means you won’t receive a package in the mail. Here are download instructions:
- Your download links are in your email. If you don’t see it, please check your spam folder.
- Note that files are temporary (24 hours) and need to be downloaded as soon as possible after purchase.
- After you open your email, download your purchase on a laptop or desktop computer. Some iPhones/iPads may not have the capability to download large files.
- Video files are large and will need a few minutes to download. This is completely normal. Thank you for your patience.
- Open any zipped files by double clicking them.
- If you have any problems, please contact us.
If you open your file and discover only a screen of gibberish (text filled with letters, numbers, and special characters), this usually means that your computer is opening the file with the wrong program.
Try to open it with a different program.
The default PDF viewer in Windows 10, for example, is Microsoft Edge. You can also set a dedicated PDF program, like Adobe Acrobat, to be your default PDF viewer.
Or to resolve this error and access your file, try downloading and opening the file on another device or drop the file temporarily into Google Drive, where web-based software will offer you the option to open and print.
You would also need to open any mp4 (video) files with a compatible application.
Please contact us and we will get back to you asap (typically under 24 hours). If your request is urgent, please put the word urgent in the subject of the email.
To reach us by snail mail:
Live Yielded, PO Box 6880, Woodbridge VA 22195
As a last resort, text or call us at 571.96.YIELD (571.969.4353).
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We keep your information private and use several security measures to keep your information safe. We don’t share, sell, or trade your personally identifiable information. And we’ll keep doing our best to comply with laws to keep it that way. View the long version for more details.
Due to the digital nature of all purchases, we do not offer refunds.
We use USD (US dollar).
We opened Live Yielded Global in an attempt to offer our products to a global audience since Etsy takes care of international taxes. We might reopen the shop if international demand increases.